Delivery and return policy

Delivery Policy

• Shipping Options:

  • Standard Shipping: 5-7 business days.

  • Express Shipping: 2-3 business days.

  • International Shipping: Varies by destination. Contact us for details.

• Order Processing:

  • Orders processed within 1-2 business days.

  • Confirmation and tracking provided upon shipping.

• Delivery Terms:

  • Accurate shipping address required.

  • Not responsible for delays due to customs, weather, etc.

Return Policy

• Eligibility:

  • Returns accepted within 30 days of receipt.

  • Items must be in original condition and packaging.

  • Custom and clearance items are non-returnable.

• Return Process:

  • Contact customer service for return authorization.

  • Include authorization form with securely packed return.

  • Customer responsible for return shipping costs.

• Refunds and Exchanges:

  • Refunds processed within 5-7 business days after inspection.

  • Exchanges processed upon receipt and inspection of returned item.

• Damaged or Defective Items:

  • Contact customer service immediately for replacements or refunds. We cover return shipping for defective items.

Thank you for choosing ON THE WHOLE. We value your business and are here to provide exceptional service.